Cancellation Policy:
Cancellations of orders will be considered if the request is made within 24 hours of placing an order or before the order is processed, whichever is earlier.
Returns Policy:
We are proud of the coffee we sell and hope that you like it as much as we do. However, if you are unsatisfied with any purchase you have made from our website, simply contact us within 21 days of shipment on customercare@hattikaapi.in for a replacement or 100% refund of the purchase price back to your account. Please note that we can’t offer you a refund or exchange post 21 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Also please make sure to include the following:
- Your name and the date of purchase
- The reason for the return (optional, but we would love to use your feedback to improve our products)
Refunds (if applicable):
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 3 – 4 working days.
Late or missing refunds (if applicable):
If you have not received a refund yet, first check your bank account and/or with the credit card issuer. There is often some processing time before a refund is posted. If you still have not received your refund, please contact us at customercare@hattikaapi.in.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@hattikaapi.in and send your item(s) to: #45/1, S N SQUARE, Yellappa Chetty Layout, Sivanchetti Gardens, 3rd Cross, Ulsoor Road, Bengaluru, Karnataka – 560042.
Shipping:
Please return your product to: HATTI KAAPI(unit of Hatti Food and Beverages Pvt Ltd.), S N SQUARE, #45/1, Yellappa Chetty Layout, Sivanchetti Gardens, 3rd Cross, Ulsoor Road, Bengaluru, Karnataka – 560042.
Time taken for you to receive the exchanged product will vary based on your location.